Policies

— PRIVACY POLICY —

1. Introduction

Gupta Group Of Health Care Burla is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, store, and protect information in compliance with Indian IT laws, Meta policies, and RCS guidelines.

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2. Information We Collect

We may collect:

• Personal Data: Name, phone number, email, address
• Health-related Data: Appointment details, reports (with consent)
• Device Information: IP address, browser, OS
• Message Data: WhatsApp/RCS communication logs
• Cookies & Tracking Data

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3. Purpose of Data Collection

Data is collected to:

• Provide healthcare services
• Schedule appointments
• Send reminders and updates
• Improve service quality
• Comply with legal obligations

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4. Consent for WhatsApp & RCS Data Processing

Users explicitly opt-in to receive WhatsApp and RCS communications. Consent is recorded and can be withdrawn at any time.

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5. Legal Basis for Processing

Data processing is based on:

• User consent
• Contractual necessity
• Legal compliance
• Legitimate healthcare interests

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6. How We Use Collected Data

We use data to:

• Deliver healthcare services
• Communicate with patients
• Improve systems
• Prevent fraud and misuse

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7. Data Retention & Deletion

Data is retained only as long as necessary for healthcare and legal purposes. Users may request deletion subject to regulatory requirements.

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8. Data Sharing with Third Parties

We may share data with:

• Meta Platforms (WhatsApp)
• Google Cloud services
• Telecom operators
• Authorized medical partners

All third parties adhere to strict data protection agreements.

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9. Security Measures & Encryption

We use industry-standard encryption, secure servers, access controls, and audit mechanisms to safeguard data.

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10. Cookies & Tracking Technologies

Cookies enhance user experience and analytics. Users may disable cookies through browser settings.

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11. Data Transfer & Storage (India-based)

Data is primarily stored within India or compliant jurisdictions, adhering to Indian data localization norms.

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12. User Rights

Users have the right to:

• Access their data
• Correct inaccuracies
• Request deletion
• Withdraw consent

Requests can be sent via email.

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13. Policy for Children

We do not knowingly collect data from children under 18 without parental consent.

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14. Updates to Privacy Policy

This policy may be updated periodically. Users are encouraged to review it regularly.

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15. Governing Law (India)

This Privacy Policy is governed by Indian law. Courts of Odisha have exclusive jurisdiction.

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16. Contact Information

For privacy-related queries:
📧 maheshjajodia19@gmail.com
📞 +91 9437712345